Residents of North Wales are being asked to take a few minutes to tell police chiefs about their experiences of the 101 and 999 services, as well as preferences for future modes of contact.
The Police Contact Survey opened on 16 May, and runs until midnight on Sunday, June 26.
Participants are being asked a series of questions testing their understanding of emergency and non-emergency reporting systems, as well as newly emerging ways of contacting the police, like web chat, online forms and messaging over social media.
The survey, run by the Association of Police and Crime Commissioners, will help inform police forces, the Home Office and local commissioners on any challenges around reporting to the police and assist in forming plans for the future.
Police and Crime Commissioner Andy Dunbobbin said: “Reporting to 101 and 999 remains a challenging area of business for police forces. The needs of those making contact must be understood and forces must prioritise those most in need, meaning contact about routine items is sometimes not responded to as quickly as people would like.
“Reporting to 101 and 999 remains a challenging area of business for police forces. The needs of people making contact must be understood and forces must prioritise those most in need. This means that contact about routine items is sometimes not responded to as quickly as people would like. Also, new technology used by some forces can speed up responses and offer new ways of communicating with people who might not be comfortable using traditional methods. As the voice of the people of North Wales in policing, I am very keen to better understand the public’s views on these issues and alongside my fellow Police and Crime Commissioners, I am urging as many people as possible to respond to the survey.”